Hello Casino Ontario: Insight into Mobile Betting & App Review

Last Updated: May 1, 2024 Overall Rating: 3/5

Hello Casino in Ontario, with the Malta-based White Hat Gaming behind it, was originally launched back in 2014 and is one of the company’s top online casinos. Due to its complete licensing and regulation by the Alcohol and Gaming Commission of Ontario (AGCO), this online gaming service is considered very safe and secure.

Hello Casino website Hello Casino website
Pros and Cons for Hello Casino:
  • Best games providers
  • Variety of live dealer games
  • Many reliable payment options
  • 1,000+ top-notch games in store
  • 24/7 customer support
  • Licensed to operate in Canada
  • No mobile apps
  • Limited video poker game category
Rating Summary: Games and Software Rating: 0/5 Usability & Compatibility Rating: -/5 Banking Rating: 0/5 Fair Play and Safety Rating: 0/5 Responsibility Rating: -/5 Customer Support Rating: 0/5
Casino Info: Available in Ontario Yes Since: 2015 Live Chat: Yes Payout Speed: Ewallets - Up to 48 hours Wire Transfer - 3-5 business days Credit cards - 5-7 business days Live Dealers: Yes Ongoing Promotions: Yes

Hello Casino no longer operates in Ontario, please visit this page for a complete list of active online casinos in Ontario

The Malta Gaming Authority, Curaçao eGaming, and the UK Gambling Commission have all granted Hello Casino licenses as well. There aren't many sites that have this much regulation in place. With the Canadian online gaming market booming, though, we take a look at how the casino bodes and discover everything there is about Hello Casino in Ontario. We start our in-depth review with prominent features as the first things that struck us.

Different casino gaming items with Hello casino logo for the casino highlights

What Makes Hello Ontario Stand Out as a Casino?

Hello Casino is an excellent option for gamblers. There are hundreds of top-notch games, various payment options available, and reliable customer support committed to solving any complaints you might have. Many aspects set this online casino apart from the competition, but the following are some of the main factors.

Extensive Selection of Live Dealer Games

Evolution Gaming and Pragmatic Play provide live dealer games at Hello Casino for Ontario players. The live casino is glitch-free and allows for effortless gameplay. Various games are available but numerous types of roulette and blackjack obviously take the spotlight. 

We thoroughly enjoyed the live section as you can play and try your luck with distinct variations of more than ten different games with live dealers. 

Great Site Usability

No matter how beautiful it is, a website loses its charm if it is difficult to use. However, this site features great usability and is very easy to get around. Opening an account, making deposits, and generally playing at this casino have all been simple and very straightforward. 

All sections and games are easy to find, while the web app keeps track of the games you've already played and makes it easy to locate your favourites.

Reliable Customer Support

You may use the live chat feature to contact Hello Casino if you have questions or concerns. Customer support responds rapidly, and the representatives are friendly, helpful and very knowledgeable.

Gamblers on the site have access to support via live chat and email. However, there’s no phone number you can use if you want to speak with a representative. 

How legal is Canadian Online Gambling?

Gambling was previously prohibited online in Canada. However, since the government announced a change in the regulations, many brands moved quickly and gamblers can now enjoy their preferred games at home.

The Canadian iGaming industry is now fully open. Ontario is paving the way in Canada and aims to embrace it fully. All-important regulations are handled on a province-by-province basis and Ontario certainly capitalized.

Due to the strict gaming laws we’ve seen in the Canadian market beforehand, operators are expected to follow strict guidelines and this includes a verification process that requires users to present official government documents, up-to-date pictures, and on occasions even a live video to prove their identity.

iGaming Ontario Sites with AGCO Licenses

We advise using a licensed website that will guarantee fair play if you want to gamble with your money safely in Canada. Since many of these operators are on our Play'n GO casino list as well, you can rely on the provider to deliver top-notch online slot games here as well.

The following websites are some of the legit iGaming Ontario sites:

Hello casino gaming library screen on a tablet with a casino logo

Hello Casino Ontario Gaming Library

One of Hello Casino's main advantages is the range of casino games in the library. It offers more than 1,000 online casino games from industry-leading developers. You have a tab lined with live casino, table games, jackpots, and others clearly displayed. 

Additionally, you have the option to sort games by providers. Players with a specific game in mind can use the search feature to jump right into it.

The best slots are offered by giants in the industry, with everything from NetEnt and Microgaming casino games to the likes of Scientific Games, Felt, and DTech Gaming. Indeed, the site features excellent titles from smaller developers, but we most enjoyed the likes of Big Bamboo, Wanted Dead or a Wild, and Big Bass Splash.

Online Slot Games

Hello Casino slots portfolio includes a fantastic selection of high-quality games. Hundreds of games are available, ranging from traditional 3-reel slots to contemporary 3D games. In actuality, each game on the slots list was chosen carefully. 

You can play classic online slots like Starburst, go for titles like Pile 'Em Up and Big Bass Bonanza, or browse the huge slots collection for intriguing features of your own. You can find games from some of the world's finest developers but also go for the "New games” section, which allows you to check out new release slots whenever you want.

Table Games

In terms of variety, the table game selection at Hello Casino in Ontario is almost comparable to that of the slots. There are many different table games available. Craps, Roulette, Millionaire Roulette, Vegas Single Deck Blackjack, 3D Baccarat, and Casino Solitaire are just some of the featured titles. Generally, this casino may be regarded as one of the best online roulette sites out there.

Top Live Casino Games

As said, numerous exciting live casino games are available at this Canadian online casino. Some of the more distinctive variations include Auto Roulette, Mega Sic Bo, and Dragon Tiger. Additionally, there are two-speed options you can go for, including Speed Roulette and Speed Baccarat.

With a wide variety of top live casino games available, it's also worth noting that several Game Shows are in store too and provide a cool sidetrack if you are looking for one. 

Specialty Games

The site provides several specialty games. Calavera Bingo, Rainforest Magic Bingo, Viking Runecraft Bingo, Scratch Bronze, and Cash Scratch are some of the best-known specialty games available here.

Poker Games

At this Casino, there are not as many video poker options as we might have wanted. In addition to several live dealer alternatives, you can still play Texas Hedge'em, All Aces Poker, Poker Dog Slots, and 3 Hand Casino Hold'em.

Games and Software Rating: 4.2

The games department received a score of 4.2/5 as the site has a large selection of slots, table, and top live casino games from numerous software providers. It provides free play, which is praiseworthy but no tournaments are available.

Some gaming items on a mobile phone with a big check mark for Hello casino Usability and Compatibility

Usability and Mobile Compatibility

The website was made with gamers using mobile devices in mind. Unfortunately, there isn't a specific mobile casino app available, but we don't consider this a serious drawback as the website is designed to work well on mobile phones and tablets.

This Canadian website favours simplicity and functions flawlessly. A simple website does not, however, imply a limited range of games. The website provides mobile gamblers with the same games and similar user experience you get on the desktop version.

There are numerous games available on the go with HTML5 magic and the long list includes everything from Dragon Kingdom online slots to All Aces Poker and Texas Hedge'em, as well as the likes of Roulette, Dragon Tiger, Blackjack, and 3D Baccarat.

Best Mobile Casino Games Available to Players

The website offers a wide variety of different gaming options for a unique and enjoyable experience, but the top games compatible with mobile devices are listed here for players to enjoy while on the go:

French Customer Support

Players can use the website in various languages, including English, German, Suomi, French, Norwegian, Spanish, and Portuguese. While customer service can reportedly be reached in any of these languages, we’ve seen limited availability. Still, you will be able to get a Francophone customer support agent once you switch the language setting to French.

Usability & Compatibility Rating: 4.0

Gamblers who wish to play on the go get a user-friendly site that's compatible with almost any mobile device. Still, there's no app you can go for and as a result, the usability gets a rating of 4/5.

A few credit cards for banking options of Hello casino

Hello Ontario Casino Banking Options

Once you have registered a new account at Hello Casino in Ontario, it is time to deposit money into your account. Most deposit methods are instantly processed, so you're never more than a few minutes away from enjoying the best casino games. 

It truly doesn't matter whether you prefer to use Skrill casino payments or want to go for Neteller online casino transactions. These two, along with numerous other popular payment options, are provided on this website. The top banking methods available to players include:

Deposit Options

You can deposit as little as $10. There are no fees attached and deposits are processed immediately, with the exception of wire transfers. Mastercard and Interac online are some of the most used payment methods on the site. Additionally, the site has one of the top Paysafe casino deposit processing timeframes.

Withdrawal Options

The minimum withdrawal amount is also set at $10. You can request an online bank transfer or e-wallet withdrawal, or you can choose to withdraw to the bank account associated with the Visa or MasterCard you used to make a previous deposit. Payment processing typically takes one to two business days as Hello ranks well among fast withdrawal casinos.

Best Payment Options Available on the Site

Since it may be used for both withdrawals and deposits and cuts down transaction processing times, we believe Interac to be the best payment option on the website.

Banking Rating: 4.0

We give the banking at this site a 4/5 rating because the website has a solid range of different deposit and withdrawal methods, although it does not accept cryptocurrency payments.

A lock and key on a mobile app and gold coins for fair play and security of Hello casino

Fair Play and Safety

There are no fewer than four separate licenses for the website. Your transactions are completely secure as well, thanks to SSL encryption and renowned payment processors. Of course, you may always deposit using one of the e-wallet choices if you're reluctant to give up your banking information. Overall, the website may be considered entirely secure because of the procedures in place.

Awards and Licenses

The only notable award found on the website is the Silver Betblocker donor badge.

Fair Play and Safety Rating: 4.0

Due to its clear terms and conditions as well as valid licensing, the site achieved a 4/5 for fair play and safety. You can find the terms and conditions at the bottom of the website and we suggest you read them before playing.

Different casino gaming items and a hand is holding a stopwatch for Hello casino responsible gambling tools

Responsible Gambling Tools

In addition to assisting players with the most satisfactory gambling experience possible, the site strives to restrict underage access and stop compulsive website use. Numerous responsible gambling methods exist to help temporarily limit and manage player spending, some of which include:

While most players know how to manage their bankroll and play properly, some may struggle to maintain control. The website offers these resources to assist you in understanding your limits and maintaining control. You can contact the Ontario gambling problem helpline in cases of emergency as well.

A Hello casino customer support representative is providing support with a laptop

Customer Support

Hello Casino's typical live chat response time is between 30 and 60 seconds. You can email customer support if your request is not urgent. We still found no FAQ section for self-help but customer support is available around the clock.

Here are the customer care contact options available to players:

Customer Support Rating: 4.0

A 4/5 rating was given to the site's customer care services, since it has great live chat and email response times but still lacks a dedicated FAQ section.

Sports Betting

Although sports betting is now fully legal in Canada, the operator hasn’t made a move into uncharted waters yet. Some of the other operators that offer sports betting in Ontario are Caesars Sportsbook, Royal Panda, DraftKings, PointsBet, BetMGM, and Fanduel Sportsbook.


Why We Recommend the Casino

For online gamblers in Ontario, this site feels like a great option. Numerous payment options are available, hundreds of high-quality casino games are featured as well, and a committed customer support team responds quickly to any inquiries you might have.

Overall Rating: 4.3

The website gets an overall rating of 4.3/5 because it meets most of the requirements we make for a high-quality online casino. There are obviously a few minor things we didn't enjoy, but Hello Casino still looks like one of the best sports for Ontario players.

Review details Reviewer: Meri Zimic Date Reviewed: November 11, 2022 Reviewed Casino: Hello Casino Editor's Rating: 3/5
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Meri Zimic - Author
Meri Zimic - Author

With more than half a decade of experience, Meri Zimic has been planning, writing, and publishing content for OntarioGambling.ca and the GambleSites Network since the inception. With her Bosnian heritage, she loves the multi-cultural aspect of Ontario and it's varied players.

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